I removed an entity that we were no longer using, but the Mail Merge Templates were still there. CRM throws an error when there are templates that are missing their entity. I discovered this by running the CRM Diag Tool and the CRM Trace Log Viewer.
To fix this, I had to manually set the records to “deleted” in the CRM database (DeletionStateCode=1). Lesson learned: remove Mail Templates before deleting an entity!
1 comment:
Glad you found it.
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